Just a quick post to alert people to the difficulties which BT are singlehanded contributing to the move -despite speaking to over BT twenty people and having my own designated Complaints Manager we still have an unstable phone line, a Broadband connection which runs at 348K rather than the predicted 1800K and which repeatedly disconnects, and still no separate private number.
This is making life very complicated - so please bear with me as I enter another round of phone calls to resolve the problems.
In classic bureacracy style it was one part of BT which alerted me to the fault originally, while another part of it assures me that the level of service is normal for "remote parts of Scotland"!
In practice this means I am receiving emails (as far as I can tell!) but can't always get reliable enough connection to reply, and that phone calls have intermittent background noise, and a tendency to cut off, or you can hear me, but I can't hear you.
As the advert says this is BT Total Service!
aaargh
Exactly the same thing happened for us when we moved to the curate's house...so we've more or less dispensed with BT here. Do hope things are sorted quickly and that the move is otherwise proceeding as smoothly as possible
Posted by: Kathryn | 09 June 2008 at 11:54
I really feel for you. We went through something similar earlier in the year with France Telecom - we waited nearly two months before the situation was propoerly sorted. Hope your problems get sorted rather faster.
It's all part of global capitalism's post service economy
Hope you enjoyed Sobrino anyway and that you gradually settle in.
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